Offshore BPO for
Property & Facility Management
We run Property & Facility back-office and field operations for U.S. Real Estate Funds (Multifamily & SFR). Offshore pods, bilingual EN/ES, with SLAs, QA, and live dashboards.
≤ 15 min
P1 Work Order triage
10-14 days
Make ready
99%
Invoice QA
Ready to scale your Property & Facility operations offshore?
Who we serve?
Multifamily portfolios (Class A/B/C)
Management expertise across diverse asset classes, ensuring efficiency and value creation for investors
Single Family Rental platforms (multi-MSA)
Scalable management solutions across multiple markets, driving consistency and performance with an investor perspective
Property and Facility Managers
Streamlined solutions to optimize property and facility management while supporting sustainable growth for investment funds
Leasing & renewals
Resident communications & notices
Make-ready & turns
AR/AP & trust accounting
Utility administration
Property Management BPO
Make-Ready cycle:
10–14 days
Renewal uplift:
+5–7pp in 90 days
AR >30d:
−15–20% Q1
CSAT:
≥4.2/5
Property Management BPO
Make-Ready cycle:
10–14 days
Renewal uplift:
+5–7pp in 90 days
AR >30d:
−15–20% Q1
CSAT:
≥4.2/5
Leasing & renewals
Resident communications & notices
Make-ready & turns
AR/AP & trust accounting
Utility administration
Facility Management BPO
P1 triage:
60 min/Dispatch <24 h
WO cycle time:
−20–25%
Preventive compliance:
≥95%
Invoice QA:
>95%, Duplicates <5%
24/7 work orders: (intake → triage → dispatch → closeout)
Preventive maintenance & logs
Vendor onboarding + rate cards
Invoice QA & GL coding
Facility Management BPO
P1 triage:
60 min/Dispatch <24 h
WO cycle time:
−20–25%
Preventive compliance:
≥95%
Invoice QA:
>95%, Duplicates <5%
24/7 work orders: (intake → triage → dispatch → closeout)
Preventive maintenance & logs
Vendor onboarding + rate cards
Invoice QA & GL coding
The difference our operations make visible in KPIs, costs, and tenant experience
Before HSG
- Work Orders triaged in >48 hrs
- Rent collection lag 30+ days
- Scattered vendor management
- Limited reporting (manual Excel)
- High turnover due to delays
After HSG
- Work Orders triaged in ≤15 min
- Rent collection reduced to <5% 30+ days
- Centralized vendor + SLA compliance
- Live dashboards + automated KPIs
- Tenant satisfaction ↑ with faster response
How we work?
Conclude with supporting data and figures about the assets under our operation.
0–15d: Pilot & SOPs
Initial phase focused on testing, validation, and establishing standard operating procedures for consistent execution.
16–45d: Rollout by pods
Phased deployment through dedicated teams to ensure controlled execution and measurable results.
46–90d: Stabilization + QBR
Consolidation phase to ensure process stability, with a quarterly business review to align on performance and next steps.
Systems: AppFolio, Yardi, Buildium, Rent Manager
Controls & Compliance
3-way bank reconciliations
Vendor onboarding (W-9, COI)
Payments, reservations, and online management.
Audit trail (invoices & work orders)
Fair Housing / ADA awareness
SLAs with Remedies
KPI
- P1 WO Triage
- Make-Ready
- Invoice QA
- Duplicates
Target
- ≤60 min
- 10–14 days
- ≥90%
- ≤5%
Remedy
- 10h no-charge if <95% met
- Fee credit if p90 > target
- Rework at no charge
- RCA + credit